Privacy Policy

OD Coverage, operated by Arkyris Group LLC, doing business as OD Coverage (“OD Coverage,” “we,” “our,” or “us”), values your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and otherwise process information when you access or use the OD Coverage website, platform, and related services (collectively, the “Service”).

This Privacy Policy is intended to describe our general data practices. It does not create contractual promises beyond those required by applicable law.

1. Scope

This Privacy Policy applies to information we collect from or about users, prospective users, and visitors in connection with the Service. It does not apply to third-party websites, services, or platforms that may be linked from or integrated with the Service and that operate under their own privacy policies.

2. Information We Collect

Account and Identity Information

• Email address
• Optional phone number
• Name or profile details you choose to provide
• Login, authentication, and account identifiers

Listing and User-Submitted Information

• Clinic or practice name
• Street address, city, state, ZIP code, and general listing location
• Date needed, compensation information, listing details, and notes
• Contact information included in a listing
• Messages, support requests, feedback, reports, and other submissions

Transaction Information

If paid features are offered, payments may be processed by third-party payment processors. We do not store full payment card numbers. We may receive limited transaction details such as transaction IDs, payment status, timestamps, purchased feature type, refund status, and related billing metadata.

Technical, Device, and Usage Information

• IP address and approximate location derived from IP
• Browser, device, operating system, and app or platform data
• Log data, request data, timestamps, referrer data, and diagnostics
• Page views, navigation events, feature usage, and reliability data
• Cookie, session, local storage, and similar technology data

Information We Receive From Others

We may receive information from service providers and integrations that help us operate the Service, such as authentication providers, hosting providers, payment processors, analytics providers, email providers, security providers, and infrastructure vendors.

3. Sources of Information

We collect information:

• Directly from you
• Automatically when you use the Service
• From vendors and service providers that support the Service
• From other users where they submit information related to a listing or dispute

4. Information You Must Not Submit

OD Coverage is not intended for the submission, storage, or exchange of patient medical records, protected health information, or other sensitive clinical data. Do not post or transmit patient-identifying information through the Service.

We are not responsible for user submissions that violate this rule, but we may remove, preserve, or disclose such information where appropriate to protect the Service, users, patients, or others, or to comply with law.

5. How We Use Information

• Provide, operate, maintain, debug, and improve the Service
• Create and manage accounts, listings, referrals, and paid features
• Authenticate users and secure the Service
• Display listings and facilitate user-to-user contact
• Process transactions and related records for paid features, if offered
• Send transactional emails, service messages, legal notices, and support responses
• Detect, prevent, investigate, and respond to fraud, abuse, chargebacks, and security incidents
• Enforce our policies, contracts, and legal terms
• Comply with legal obligations and defend legal claims
• Perform analytics, diagnostics, measurement, and internal reporting

6. How We Disclose Information

We do not sell your personal information for money.

We may disclose information in the following circumstances, subject to applicable law:

• To service providers and vendors that help us operate the Service, such as hosting, database, authentication, analytics, payment, email, security, and infrastructure providers
• To other users to the extent necessary for listings, contact, account functionality, support, dispute handling, or features you choose to use
• To law enforcement, regulators, courts, payment processors, or other parties where required by law, legal process, or valid governmental request
• To protect the rights, safety, integrity, security, property, or operations of OD Coverage, our users, patients, or the public
• In connection with a merger, acquisition, financing, due diligence, reorganization, bankruptcy, sale of assets, or similar transaction
• With your direction or consent

7. Cookies, Sessions, and Similar Technologies

We may use cookies, local storage, session storage, and similar technologies for authentication, session management, security, fraud prevention, service functionality, analytics, diagnostics, and reliability monitoring.

For more detail, please review our Cookie Policy.

8. Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Service, maintain business and security records, investigate incidents, comply with legal obligations, resolve disputes, collect amounts owed, and enforce our agreements.

Retention periods may vary based on the type of information, the sensitivity of the information, whether the information is needed for active accounts or listings, and legal, operational, tax, accounting, fraud-prevention, and evidentiary needs.

9. Data Security

We use administrative, technical, and organizational measures designed to protect information appropriate to the nature of the information and the Service. However, no method of transmission, storage, or security control is completely secure, and we cannot guarantee absolute security.

10. Your Rights and Choices

Depending on where you live and subject to applicable law, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information, or to appeal a denial of certain requests.

We may need to verify your identity and authority before processing a request, and we may deny or limit requests where permitted by law, including where retention is necessary for security, fraud prevention, legal compliance, recordkeeping, or other legitimate internal business purposes.

To make a privacy request, contact support@odcoverage.com.

11. California Privacy Notice

California residents may have additional rights under the California Consumer Privacy Act, as amended, and related regulations, subject to applicability thresholds, exemptions, and legal limitations.

If and to the extent we are subject to those laws, California residents may have rights to know, access, correct, or delete certain personal information and to receive information about categories of personal information collected, sources, purposes, and categories of recipients.

We do not state that we “sell” or “share” personal information as those terms are defined by California law unless and until our actual practices require such disclosures.

12. Children’s Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. The Service is also not intended for individuals under 18 years of age to use for account creation or platform participation.

If you believe a child under 13 has provided personal information to us, contact support@odcoverage.com so that we can review and take appropriate action.

13. International Use

The Service is operated from the United States and is intended for use in the United States. If you access the Service from outside the United States, you understand that your information may be transferred to, processed in, and stored in the United States and other jurisdictions where our service providers operate.

14. Third-Party Services

The Service may rely on third-party providers or may link to third-party websites or services. Their privacy practices are governed by their own terms and policies, not this Privacy Policy.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected by the “Last updated” date above and will become effective when posted unless otherwise stated.

16. Contact

If you have questions about this Privacy Policy or want to submit a privacy request, contact us at support@odcoverage.com.