Frequently Asked Questions
What is OD Coverage?
OD Coverage is a platform that connects practices and optometrists for temporary shift coverage. We do not provide staffing, employment, or clinical services — we simply provide the tools to post and find shifts.
Do I need an account to use OD Coverage?
You can browse and view shift listings without an account. However, you must create an account to post shifts or view contact information. This helps reduce spam and protects users.
Is posting a shift free?
Yes. Posting a shift is free.
How does OD Coverage make money?
OD Coverage is primarily supported through voluntary contributions that help cover server costs, development, maintenance, and platform operations.
If you would like to support the platform, please visit our support page.
If you would like to support the platform, please visit our support page.
What does boosting a listing do?
Boosting moves your listing higher in search results, increasing visibility and the likelihood it gets filled faster.
Can I edit or delete my shift?
Yes. You can manage your listings in the My Shifts page. You can edit, mark as filled, boost, or delete your shifts at any time.
Note: Shift dates can only be edited within 15 minutes of posting.
Note: Shift dates can only be edited within 15 minutes of posting.
What happens after I post a shift?
Your listing becomes visible to other users. Interested optometrists can view your contact information and reach out directly based on your preferred contact method.
Can I post multiple shifts at once?
Yes. You can create and manage multiple shift listings through your account.
How long do listings stay active?
Listings remain active until they are marked as filled, manually removed, or become outdated based on the shift date.
Can I repost or extend a shift?
Yes. You can create a new listing for additional dates or repost a shift if it has not been filled.
What if I don’t get any responses?
You can improve visibility by:
- Adding clear details, including rate, location, and notes
- Posting earlier
- Boosting your listing when available
Who pays the providers?
The practice pays the optometrist directly.
OD Coverage does not process, facilitate, or handle payments between users. All compensation terms, payment methods, and timing are arranged directly between the practice and the provider.
OD Coverage does not process, facilitate, or handle payments between users. All compensation terms, payment methods, and timing are arranged directly between the practice and the provider.
Does OD Coverage take a cut or commission?
No. OD Coverage does not take a percentage of your shift or earnings.
Does OD Coverage handle or process payments?
No. OD Coverage does not handle, process, or facilitate payments between users. All payments are handled directly between the practice and the optometrist.
Can I contact users outside the platform?
Yes. Once contact information is visible, all communication happens directly between users outside of the platform.
What information is visible to other users?
Your listing details, such as clinic name, location, rate, and notes, are visible to users browsing the platform.
Does OD Coverage sell my information?
No. OD Coverage does not sell your personal information. Information provided through the platform is used to operate and improve the service, support account functionality, and help facilitate listings and user communications as described in our Privacy Policy.
Do you verify licenses or credentials?
No. OD Coverage does not verify licenses, credentials, or qualifications of any user.
Practices and providers are responsible for performing their own due diligence, including verifying licensure, credentials, and experience before entering into any agreement.
Practices and providers are responsible for performing their own due diligence, including verifying licensure, credentials, and experience before entering into any agreement.
How do I know if a provider or practice is legitimate?
OD Coverage does not verify users. We recommend independently verifying credentials, licenses, and details before agreeing to any shift.
This may include checking state licensing boards, confirming identity, and communicating directly prior to the shift.
This may include checking state licensing boards, confirming identity, and communicating directly prior to the shift.
What happens if there is a dispute between providers or practices?
OD Coverage does not mediate or resolve disputes between users.
Any disagreements regarding payment, attendance, or expectations must be resolved directly between the practice and the provider.
Any disagreements regarding payment, attendance, or expectations must be resolved directly between the practice and the provider.
Is OD Coverage responsible for the quality of providers or practices?
No. OD Coverage is a platform only. We do not verify, supervise, or guarantee any user, provider, or practice. Users are responsible for their own due diligence.
What if the OD doesn’t show?
OD Coverage does not manage or guarantee attendance for any shift.
If a provider does not show up, it is the responsibility of the practice and provider to resolve the situation directly. We recommend confirming details in advance and maintaining clear communication prior to the shift.
If a provider does not show up, it is the responsibility of the practice and provider to resolve the situation directly. We recommend confirming details in advance and maintaining clear communication prior to the shift.
Who handles malpractice?
Each provider is responsible for their own malpractice coverage.
OD Coverage does not provide malpractice insurance and is not responsible for any clinical care, treatment, or outcomes. Practices and providers should ensure appropriate coverage and agreements are in place before the shift.
OD Coverage does not provide malpractice insurance and is not responsible for any clinical care, treatment, or outcomes. Practices and providers should ensure appropriate coverage and agreements are in place before the shift.
Is this employment or contracting?
OD Coverage does not employ providers or practices.
All arrangements made through the platform are directly between the practice and the optometrist. OD Coverage does not classify workers, manage employment relationships, or act as an employer, staffing agency, or contractor.
It is the responsibility of both parties to determine the appropriate working relationship, such as independent contractor vs. employee, and to comply with all applicable laws and regulations.
All arrangements made through the platform are directly between the practice and the optometrist. OD Coverage does not classify workers, manage employment relationships, or act as an employer, staffing agency, or contractor.
It is the responsibility of both parties to determine the appropriate working relationship, such as independent contractor vs. employee, and to comply with all applicable laws and regulations.
Still have questions? Contact us anytime.